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Domains Frequently Asked Questions (FAQ)

General


What is a domain name?


Why do I need a domain name?

OK, I've bought my name, what can I do with it?

Can I transfer the name to my own ISP?

How do I transfer my domain to Reg-Domains so I can use your hosting services?

Which name should I go for : ".com" or ".co.uk"?

What happens if my .co.uk domain is DETAGGED?

My Domain is in Redemption Period? What does this mean and how can I get my website working again?


Registration requirements


Do I need an internet connection to have a domain name?


Do I need web space to have a domain name?


Legal


Someone else has my name, what can I do?


What is a "Cyber-Squatter"

 


General

What is a domain name?

All computers on the internet have a unique identity number. These numbers are usually long and hard to remember. The internet allows a user-friendly name to be created and used instead of the number. This name is called a domain name.

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Why do I need a domain name?

There are many good reasons for registering a domain name. If you have a business your customers will look for you using your trading name. Register your domain name you make it easy for your customers to find you and buy your products and services. Certain search engine computers also give a higher ranking to keywords embedded in domain names. Once registered a name cannot be duplicated. It is yours forever, providing you continue to pay the local fees in the country concerned.

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OK, I've bought my name, what can I do with it?

Project a professional image of your company with new e-mail addresses using your domain name! All you need is an existing e-mail account, for example fred@virgin.net. Just tell us what this is and we'll re-direct all e-mail sent to your domain name to this address. For example you could choose theBoss@yourcompany.co.uk , or sales@yourcompany.co.uk as your new e-mail addresses. This looks great on letterheads and adverts.

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Can I transfer the name to my own ISP?

Yes, free of charge, but they may charge you to map it to their server, particularly if it is to point to any free space you received with your internet account. Remember they may also charge you ongoing fees for maintaining the name.

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How do I transfer my domain to Reg-Domains so I can use your hosting services?

You can transfer your domains in a number of ways. The easiest solution is to ask your current ISP to change your domains nameservers to the following:

Primary Nameserver: ns0.southmidlandsinternet.co.uk
IP:193.189.75.130

Secondary Nameserver: ns1.southmidlandsinternet.co.uk
IP:193.189.75.131

If you want to permanently transfer your domain to reg-domains, with a .co.uk you simply ask your current isp to change the IPS tag to FASTHOSTS and we will do the rest. We will then be responsible for the future billing of domain renewals.

The permanent transfer of .com domains is a little more complicated. At your request we will send a transfer request which will be forwarded to admin contact identified on your domain registration. This admin contact need to accept the transfer request before it can proceed. The transfer can take up to 8 days to complete. We charge a small fee of £15 +vat to cover the transfer costs but you will receive an additional years registration for this fee.

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Which name should I go for, .COM or .CO.UK?

Generally speaking companies with offices and trade relationships worldwide generally prefer the .com domain name. It projects a global image, carries more "kudos", but remains relatively anonymous in that it doesn't immediately reveal your whereabouts. The majority of .com domain names are registered to US companies. If you have a .COM then, people might assume you are based in the US.

All domain names are visible on the internet anywhere in the world. In other words if you register .co.uk it still allows you to trade around the world, the same as if you'd registered .com. The Netscape web browser is also set up so that if someone forgets to add the domain extension, the browser assumes it to be ".com" and looks for .com by default.

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What happens if my .co.uk domain is DETAGGED?

You need to go to the UK Registering Authority site, www.nominet.org.uk and complete the 'change to another ISP' form. The fee is £15+vat. If you would like to use our services, insert our IPS Tag, FASTHOSTS in the change form. We can then take over the domain, renew the registration and set up hosting if required.

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My Domain is in Redemption Period? What does this mean and how can I get my website working again?

The deletion procedures for .com and .net domains have changed. Due to a recent policy change by Verisign, an additional redemption grace period has been added for .com and .net domain registrations. Upon the deletion due to non-renewal, the Registry automatically places .com and .net domains into a redemption period status for a total of 30 days. While in this status a domain can be retrieved only by the previous registrant through Reg-Domains for a fee of £200 + vat as well as the standard renewal fee. Following the 30 day Redemption Grace Period, these domains are then placed in a Pending Delete Status for five days, after which time, they will be fully deleted and available for registration.

If you do decide to pay the redemption fee, please note that the entire restoration process can take up to a week (5 business days) for full restoration from the time your credit card is charged NOT from the time you submit the request. Once restored, it will take an additional 24-48 hours to propagate the entire Internet. Please note that once a domain has a Pending Delete status Reg-Domains cannot retrieve the domain even if the fee is paid. In order to recover the domain you will need to wait until it is released from the pending delete status and re-register the domain or place a back order on the domain.

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Registration Requirements

Do I need an internet connection to have a domain name?

No. All you need is a name that is not already issued. Once registered we keep it safe for you on our name servers forever more. When you want to start using the name however, you may wish to get an internet connection in order to exchange e-mail with your customers, or to associate the name with your company's web site. 

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Do I need Web Space to have a domain name?

No. All you need is a name that is not already issued. Once registered we keep it safe for you on our name servers forever more. When you want to start using the name however, you may wish to get an internet connection in order to exchange e-mail with your customers, or to associate the name with your company's web site.

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Legal

Someone else has my name, what can I do?

There are other names you can choose from. If your choice in co.uk has gone and you are a limited company you might try .ltd.uk. Note however the domain name has to exactly match your company name at Company's House.

If you were looking for a .com, you might possibly consider .net, or .org.

The naming authorities in most countries have dispute procedures to deal with these situations.

With .COMs if you are a large company and your "famous trademark" has been registered by someone else, you may qualify for arbitration under the new ACP (Administrative Challenge Panels) run by the WIPO (World Intellectual Property Organization). If you are not a large company you still stand a good chance of getting your name back if it is a registered Trade Mark.

With .co.uk's, Nominet has its own dispute procedures.

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What is a "Cyber-Squatter"

A cyber squatter is a person or organisation who purchases domain names in the hope of selling them on for more money. People have reportedly made, or stand to make fortunes having purchased famous names like win95.com or 21stcenturyfox.com. Deliberately purchasing names protected by trademark is unwise for legal reasons, but some great bargains can be had by buying names like www.window.co.uk which has an immediate commercial interest to double glazing companies for example.

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Domain Prices

We are constantly monitoring domain name prices across the web to make sure you wont get a faster, cheaper, more efficient service anywhere else.


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